Stimulating employee motivation, increasing team productivity, simplifying internal processes, augmenting business efficiency, sharing knowledge… it has become important for businesses to transform with changing times. And one area where change is utmost needed is internal communication.
With amazing communication tools for all kinds of team size, small, medium and big, achieving all of the above and more is certainly possible. The only question remains which tools to use for internal communication?
Here are 3 business communication tools to get you started.
1. Real-Time Messaging & Chat
Teams need communication tools to help them be more efficient in the workplace. Without an assigned platform where teams can collaborate it kind of become a little difficult to keep a check on their progress.
A collaborative platform with private, group messaging and individual chat capabilities that provide an option of sharing, searching, archiving and downloading data, works as a perfect internal communication tool. These platforms become all the more empowering for the new-age globally distributed teams.
2. Discussion Forums
Learning new skills is definitely amazing but sharing the old one with others works equally well. Experienced team members can update their new co-workers about what’s going on in the organization helping them grow faster with lesser mistakes. A place where one can ask questions, discuss projects, learn new skills, share old skills, discuss workplace issue, bond with other co-workers and the likes.
If you are missing out on such a space in your organization then a discussion forum is most likely what your team needs. A discussion forum is a perfect place to bring everybody together for an open discussion, sharing knowledge and asking questions that otherwise go unanswered.
3. Ticketing Software
In today’s times, customer satisfaction comes above all and giving a customer a platform to connect with your service across a variety of channels adds up to your business. Customer queries usually get lost between high call volumes, email trails and the inability to assign the right executive to handle the query. It eventually ends up frustrating the customer and sometimes even losing them.
Ticketing or issue tracking software is a great option that enables customers to raise a ticket or an issue and at the same time for the organization to assign the same to the right employee, centralize support queries, prioritize them, track open issues and more importantly collect valuable customer information and feedback.
Equip your organization with these 3 business communication tools and improve team efficiency, educate co-workers and engage customers.